IDENTIFICATION OF THE HOLDER ACCORDING TO LAW 34/2002

www.ti-tin.com is a domain owned by CREACIONES FORCADA SL (hereinafter CREACIONES FORCADA) located in Ctra. de l'Ametlla, 13 - 08530 La Garriga - Spain C.I.F. B58675109, registered in the Mercantile Registry of Barcelona Sec. 3ª Hoja 7267.

Our contact information is:

E-mail: info@ti-tin.com

TEL. +34 93 871 40 16

In CREACIONES FORCADA there is a constant process of improvement to adapt ourselves to the most demanding needs.

We invite you to review the general terms and conditions which regulate purchases at www.ti-tin.com. When you place an order on our website you are accepting these conditions, therefore if you do not agree with all the Terms and Conditions, you should not use this website.

The GENERAL CONDITIONS OF PURCHASE can be printed and stored by Users by clicking on the following link "GENERAL CONDITIONS OF PURCHASE".

AREA OF APPLICATION. ACCEPTANCE OF GENERAL PURCHASE CONDITIONS

These General Terms and Conditions establish the conditions for ordering, payment and delivery of the products requested, as well as the management of potential responses from them.

The placement of a purchase order made by the User on the website www.ti-tin.com, implies the acknowledgement and full acceptance of these GENERAL PURCHASING CONDITIONS and our LEGAL NOTICE.

The languages you can use to place an order on the website are Spanish, English, German, Italian and French.

YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data you provide us will be treated in accordance with the Privacy Policy.

By using this website, you consent the process of the information and data and assure that all the information or data you provide is true and aligned with reality.

In addition to CREACIONES FORCADA, all the commercial brands of the Group may be recipients of the information provided by the client.

USE OF OUR WEBSITE

This website is public and free.

The User must make use of the Web in accordance with the Law, good practices, morality and public order. Therefore, the owner of this website cannot assume any responsibility arising from the misuse, incorrect or unlawful use of the website and / or its content.

In addition, it will assume any responsibility for connection problems or viruses that may arise because of the intrinsic risks of the network connection and Internet browsing.

The user voluntarily accesses this website. The access and navigation on this website implies accepting and acknowledging the legal notice, conditions and terms of use included in it.

Accessing the website does not imply the establishment of any kind of commercial relationship between CREACIONES FORCADA and the User.

CREACIONES FORCADA reserves the right to modify the conditions of access and the content of the Website at any time and without prior notice.

If you use our website or place any order, you will agree the following:

• Use it only for legally valid inquiries or orders.

• Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we can cancel it and inform the relevant authorities.

• Provide us with your email address, postal address and / or other contact information in a truthful and accurate manner. Also, you agree that we may use this information to contact you if necessary.

If you do not provide us with all the information needed, we will not be able to process your order.

When placing an order through this website, you declare to be over 18 years old and have the legal capacity to sign a contract.

It is an essential requirement to register on the website to purchase our products. You can register in the "Register" section.

CREACIONES FORCADA informs you that during the purchasing process you will have to identify yourself with the username and password. The Users will have access to their orders, invoices, tracking of the delivery, as well as the ability to amend the data. The password will grant access to the services provided through the Website.

The User is fully responsible of keeping the passwords confidential, assuming therefore any damage or consequences of any kind arising from the breach or disclosure of them. For security reasons, the electronic password for accessing to the services linked to the Website may be modified at any time by the User. The User is responsible to notify CREACIONES FORCADA immediately in the event of any unauthorized use of his password or access by unauthorized third parties to it.

AVAILABILITY OF THE PRODUCTS

The complete management of your order is subject to the availability of the requested products. Therefore, it is possible that when preparing your order, the warehouse does not have the product you want because there is no stock available or we consider that the product is not in conditions for its sale. In this case, we reserve the right to provide you with information about substitute products with equal or superior value which are available to be ordered. If the User does not wish to place an order for these substitute products, any amount paid will be reimbursed.

ORDERS

There is no minimum quantity to place an order, unless the reference unit is an assortment or pack, in which case this assortment or pack will be taken as a minimum unit.

Orders will be placed through our website www.ti-tin.com where you can check the real stock of all items. Orders can also be placed by e-mail info@ti-tin.com. Orders placed online through the website have priority treatment.

Small orders receive the same priority as large orders.

Special price requests for large orders must be sent to the commercial responsible for your area and will be answered within 24 hours of receipt. They can also be requested through the email address info@ti-tin.com

Once an order has been processed to our system, its modification is not possible.

 

 


DELIVERY TIME

 

Orders including items in stock received and processed before 12:00 am will be sent the same day of the reception of the order and the delivery will be in a period of 2-3 working days for Spain and 3-4 working days for the Balearic Islands, Portugal and Andorra. Please check in case of the Canary Islands.

 

For orders of items without stock you will be informed of the expected delivery time.


SHIPPING COSTS


Shipping is free for orders with a net value greater than € 120 (+ VAT) and for a single delivery address for mainland Spain. If you request an advance shipment of the items in stock from an order, the rest of the pending order will be subjected to shipping costs of € 5.00 (+ VAT).

 

Shipping costs for orders less than € 120 is € 5.00 (+ VAT) per shipment, included in the invoice.

 

Please check in the case of the Canary Islands, Ceuta, Melilla and the rest of the CE.


PAYMENT TERMS


Customers without an open line of credit

 

Advance payment by card or bank transfer before goods are dispatched.

 

Payment on Delivery of the entire order upon receipt of the goods. Cash fee of € 6.00.

 

Customers with an open line of credit

 

Creaciones Forcada will assess granting Credit to customers with a minimum volume of € 1200.00 net invoiced during the last year and will grant a credit limit to each customer based on the risk granted by our insurance company. You can make your request by contacting your assigned commercial agent or writing an e-email to info@ti-tin.com. Payment will be 30 days F / F. In the event of returns of receivables for reasons beyond Creaciones Forcada,, a fee of 3.5% of the nominal amount will be charged with a minimum of € 15 in terms of return and administration costs plus taxes. Both the commission and the minimum amount may suffer variations depending on the bank conditions used by Creaciones Forcada at that time.

 

Creaciones Forcada reserves the right to modify the terms of credit and payment without prior notice. 


CLAIMS AND RETURNS


Items and materials must be verified upon receipt in terms of reference, quality, size and color. Claims for garments or materials already used or handled will not be accepted.

 

1. The limit to inform us of your intention to make a return is 7 working days from the date of delivery.

 

2. If the reason for the return is not attributed to a cause or error of Creaciones Forcada, the shipping costs for the return will be charged to the user.

 

3. To proceed with the return you must send an email to info@ti-tin.com indicating the details of the order and reason for the return.

 

4. The refund will be made after checking the correlation between the items received and the ones authorized by our customer service department. In the same way we will carry out a verification of the status of the product to ensure that it is adequate.

 

5. Refunds for discontinued or used items are not accepted.


SIZES

Each manufacturer has their sizes and colors. We assume that the sizes requested are correct. Consult in case of doubt.

 

WASHING TIPS

CREACIONES FORCADA recommends the use of liquid neutral detergents in order to take care of your products since regular ones have too many bleaching agents.

The overdosage of detergents spoils the clothes, harms the environment and, in addition, a bad dissolution of the detergent can cause stains on the clothes.

The use of mechanical dryers is discouraged, as fabrics become opaque and friction increases wear.

High temperatures are always harmful to fabric. After machine washing, it is advisable to hang clothes immediately, since leaving the laundry for a long time in the washing machine can cause bad odour and humidity in the garments.

Avoid direct exposure to sunlight when drying clothes on the outside as they lose colour.

Fade-out garments should be washed separately or with other similar coloured garments.

OUR RIGHT TO MODIFY THESE CONDITIONS

CREACIONES FORCADA reserves the right to review and modify these Conditions at any time.

However, the price and other conditions of the items that you have requested will not be modified during the period of time between your offer and the acceptance of the same issued through the confirmation of delivery unless by law or decision of government agencies we should make changes retroactively in those policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders you had previously made.

APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and its products are regulated by Spanish legislation.

The resolution of any type of controversy, dispute or discrepancy that may arise between the User and CREACIONES FORCADA for the use of this website, will be submitted to the Courts and Tribunals that are competent in accordance with current legislation.

COMMENTS AND SUGGESTIONS

For any doubt, question or suggestion, please send us an email to info@ti-tin.com. Your comments and suggestions will be very appreciated.